Job Details
CST - Associate - Bill Payments CST
Paytm
Job Description
About Us
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the team
CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services.
About the role
Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience.
Expectations/ Requirements
● Resolving day-to-day queries of the customers/merchants via call/chat. ● Oversee day-to-day management of campaigns and ensure brand consistency ● Ensure brand consistency in copy through tone, voice, and terminology ● Developing and implementing a timeline to achieve targets.
Superpowers/ Skills that will help you succeed in this role
● High level of drive, initiative, and self-motivation ● 1+ years’ experience in customer support ● Exceptional multi-tasking skills ● Strong problem-solving skills
Educational Qualification
Any Graduate.
Why join us 1. A collaborative output-driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Respect, that is earned, not demanded from your peers and manager
Compensation
If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
About this opportunity
Paytm is hiring for CST - Associate - Bill Payments CST in Noida. This is a experienced-level full-time opportunity. Read the tips below to put your best foot forward.
How to prepare for this application
- Research Paytm — visit their website and note what they do, so you can speak about why you want to join.
- Be ready to discuss your hands-on experience with Customer Support.
- Apply early and tailor your resume to highlight skills matching this CST - Associate - Bill Payments CST role.
- Prepare to talk about measurable results and responsibilities from your previous roles.
Application checklist
- An updated resume tailored to this role
- A short cover note on why you fit this position
- Links to your portfolio / LinkedIn / project work (if any)
Stay safe — avoid job scams
A genuine employer will never ask you to pay money for a job, registration, training, or a security deposit. Never share OTPs or bank details during hiring. If something feels off, do not proceed — report the listing to us.
Skills & Requirements
Application Links
Job Source & Attribution
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Job Details
Location
Write to us Corporate Headquarters One 97 Communications Ltd, One Skymark, Tower-D, Plot No. H-10B, Sector-98, Noida-201304
Pincode: 201304
About Paytm
Industry: Financial Services, FinTech
Employees: 9600+
Founded: 2010