Executive - IT Support

About Zeta

Build the future of banking

Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.

Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in 2025.

Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including: Tachyon, our cloud-native banking stack built for population-scale systems

About the Role

As an IT Support Executive, this individual will play a crucial role in providing technical assistance and support (hardware and software) to an organization's users.

Responsibilities

• Drive closure of local IT user calls within the specified SLAs.

• Coordinate with contractors/vendors, monitor progress of work, escalate delays and changes to the manager.

• Review/Prepare Daily, Monthly and Quarterly call analysis report, call trend report and

• Hardware failure report.

• Co-ordinate with Manager & Engineers for any process, management changes or technical support changes.

• Coordinate with Procurement team and ensure stock availability for daily operations.

• Act as a reliable point of contact for the Service Desk team for issue escalations & nonstandard service requests.

• Create conducive team-atmosphere by applying required motivation levels

• Plan and execute maintenance schedules.

Skills

• You possess strong problem solving skills with ability to organize and analyze data

• You are confident, creative, proactive in taking initiatives and achieving them

• You are a goal-oriented individual with a strong attention to detail

• Should have basic knowledge of Mac, Linux and Network Installation, configuration and Managing of Windows 7 up to Windows 10 machines.

• Should have excellent Windows Desktops OS troubleshooting skills including hardware troubleshooting skills.

• Installation, configuration & management of Servers, WiFi Router and Network devices.

• Installation and management of mail applications like MS Outlook and Thunderbird.

• Should have hands-on experience with Google Apps (Gmail, Google Docs, etc)

• Monitoring of Servers and Network devices to ensure minimal downtime.

• Inventory management for hardware and software.

• Backups and profile migration for users co-ordination with vendors for timely resolutions on hardware related calls.

• Manage centralized Kaspersky Antivirus server, WSUS , WDS , File & Print services

• Basic knowledge of DHCP , DNS, SCCM and good knowledge of RAID

• Should know how to upgrade firmware and BIOS

• User and security access management using Active Directory Services

Experience and Qualifications

• Graduation in IT is highly preferable.

• Candidate should have good knowledge of IT products.

• You have 3+ years of relevant experience

• Shift Working hours involved , candidates should be comfortable working in shifts.