Job Details
CST - Associate - Social CST
Paytm
Job Description
About Us
Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.
About the team
Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a good experience of Paytm services.
About the role
Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer experience.
Expectations/ Requirements
● Resolving day-to-day queries of the merchants via chat/call. ● Oversee day-to-day management of campaigns and ensure brand consistency. ● Ensure brand consistency in copy through tone, voice, and terminology. ● Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience. ● Developing and implementing a timeline to achieve targets. ● Previous experience in team handling Chat/email Support.
Superpowers/ Skills that will help you succeed in this role
● High level of drive, initiative, and self-motivation ● 1+ years’ experience in social media escalations management ● Exceptional multi-tasking skills ● Strong problem-solving skills
Educational Qualification
Any Graduate.
About this opportunity
Paytm is hiring for CST - Associate - Social CST in Noida. This is a fresher-level full-time opportunity. Read the tips below to put your best foot forward.
How to prepare for this application
- Research Paytm — visit their website and note what they do, so you can speak about why you want to join.
- Be ready to discuss your hands-on experience with Social Media, Customer Support.
- Apply early and tailor your resume to highlight skills matching this CST - Associate - Social CST role.
- As a fresher, focus on your willingness to learn, communication, and any internships, projects or certifications.
Application checklist
- An updated resume tailored to this role
- A short cover note on why you fit this position
- Links to your portfolio / LinkedIn / project work (if any)
Stay safe — avoid job scams
A genuine employer will never ask you to pay money for a job, registration, training, or a security deposit. Never share OTPs or bank details during hiring. If something feels off, do not proceed — report the listing to us.
Skills & Requirements
Application Links
Job Source & Attribution
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Job Details
Location
Write to us Corporate Headquarters One 97 Communications Ltd, One Skymark, Tower-D, Plot No. H-10B, Sector-98, Noida-201304
Pincode: 201304
About Paytm
Industry: Financial Services, FinTech
Employees: 9600+
Founded: 2010