SME Engineer IT

Who we are Mindtickle is the leading AI-powered revenue enablement platform, helping sales teams learn faster, practice smarter, and perform at their best. We bring together onboarding, training, coaching, content, digital sales rooms, conversation intelligence, and AI role-plays into one platform so revenue teams have everything they need to build winning sellers. Global companies, like Fortune 500 organizations, trust Mindtickle to support their revenue teams. Customers and industry analysts have also recognized us. G2 has ranked us the #1 Sales Training & Onboarding platform for 28 consecutive quarters, and Forrester has recognized Mindtickle as a Leader in revenue enablement. Mindtickle was also recognized as AI-Based Sales Solution of the Year by the 2025 AI Breakthrough Awards and has received Stevie Awards for Technology Innovation and Customer Support Excellence. At Mindtickle, we're helping companies create high-performing revenue teams, and we're looking for people who want to help shape what's next.

Job Snapshot

We're looking for an experienced SME IT Engineer to join our growing infrastructure team in Pune. In this role, you will serve as the Subject Matter Expert and ultimate technical escalation point for our global endpoint environments and identity platforms. You will design, secure, and optimize our workplace tech stack, ensuring a highly resilient, modern, and automated internal IT ecosystem for all Mindtickle employees worldwide.

What's in it for you? • Act as the premier Subject Matter Expert (SME) for internal infrastructure, handling advanced L3 escalations and complex system architectural challenges.

• Architect, tune, and administer our core collaboration suites, including global configurations within Google Workspace and Microsoft 365.

• Own and scale our endpoint device management frameworks, serving as the technical authority for Jamf Pro (macOS) and Microsoft Intune (Windows).

• Design and deploy complex, automated identity provisioning and access governance integrations using enterprise tools like Okta and Entra ID.

• Lead user lifecycle automation strategies, systematically engineering frictionless and compliant onboarding, offboarding, and role-change frameworks.

• Partner closely with Information Security teams to enforce endpoint compliance, threat isolation, conditional access policies, and data classification.

• Author comprehensive technical runbooks, SOPs, and knowledge base frameworks to mentor and upskill junior helpdesk engineers.

• Drive continuous process improvements and infrastructure automation using scripting languages (PowerShell, Bash) and cloud platforms.

We’d love to hear from you, if you have

• Education: Bachelor’s degree in Computer Science, Information Technology, Business, or a related technical discipline.

• Experience: 4 to 8 years of progressive, deep technical experience in IT infrastructure, system engineering, and workplace operations.

• SME MDM Capability: Subject Matter Expertise in Jamf Pro, Apple Business Manager (ABM), and corporate device enrollment profiles. Having active Jamf certifications (200, 300, or higher) is highly preferred.

• Productivity Suites: Master-level administrative knowledge of corporate Google Workspace (G-Suite) and Microsoft 365 ecosystems.

• Identity & Access Management: Deep technical understanding of IDaaS networks, single sign-on (SSO) integrations, SAML/OIDC protocols, and lifecycle provisioning via Okta or Azure AD.

• OS & Scripting: Exceptional troubleshooting skills for modern macOS and Windows operating systems, paired with the ability to write scripts (Bash, PowerShell) to automate administrative toil.

• Mindset: A proactive, consultative problem-solving attitude with the executive presence to mentor junior peers and explain intricate systems to non-technical stakeholders.