Regional Head - CPaaS Agentic AI Enterprise Sales - West Region

1. About Paytm Pi Commerce Paytm is Indias payment Super App offering consumers and merchants most comprehensive payment services. As a pioneer of the mobile QR payments revolution in India, today, Paytm is India's largest payment company by Users, Merchants, Payment Transactions, and Revenue. Paytm's mission is to drive financial inclusion in India and bring half a billion Indians into the mainstream economy through technology-led financial Services. Paytm enables commerce for small merchants and distributes various financial services offerings to its consumers and merchants in partnership with financial institutions. Moving forward into the enterprise ecosystem, Pi Commerce represents a category-defining AI-led customer engagement platform. It operates at the intersection of AI, SaaS, and CPaaS/MarTech, enabling large organizations to completely transform how they interact with, retain, and communicate with consumers. 2. Role Overview The Regional Head (West) is a critical leadership role responsible for owning the entire revenue mandate, customer acquisition strategy, and market expansion across Western India (headquartered in Mumbai/Pune). This region represents a powerhouse of India’s banking, financial services, insurance (BFSI), conglomerate, and digital enterprise sectors. This role demands an elite sales leader who combines rigorous strategic leadership with an active, hands-on hunting mentality. The chosen leader will scale Pi Commerce by managing a high-performing enterprise sales team, opening doors to India's top corporate boardrooms, navigating multifaceted corporate ecosystems, and scaling a high-velocity enterprise pipeline. 3. Key Responsibilities  Regional Revenue Ownership: Drive the strategic and commercial success for the West region, carrying ultimate accountability for ARR targets, net-new logo wins, and market penetration strategy.  Enterprise Pipeline Leadership: Anchor and build an agile, high-performing team of regional enterprise hunter talent. Coach the team through long, complex multi-stakeholder sales cycles to optimize close rates.  Executive CXO Relationship Management: Cultivate deep relationships with CXOs, Chief Marketing Officers, Digital Transformation heads, and CIOs, positioning Pi Commerce as a foundational AI-led transformation platform rather than a simple campaign utility.  Strategic Vertical Focus: Leverage the unique composition of the Western region to capture market share within large private/public BFSI institutions, massive retail conglomerates, consumer brands, logistics giants, and rapidly growing tech-first enterprises.  Tailored Solutions Advisory: Work closely with Pre-Sales, Engineering, and Product teams to align Pi Commerce's advanced AI capabilities with the legacy infrastructure, strict security standards, and high volume communication demands of western enterprise clients.  Commercial; Deal Governance: Mastermind end-to-end RFP/RFQ processes, highly structured deal design, value-based pricing architectures, and senior-level legal/commercial negotiations.  Industry Advocacy: Establish a dominant regional presence for Pi Commerce by actively representing Paytm at key corporate forums, technology roundtables, and major enterprise networking events in Mumbai and Pune. 4. What We Looking for  Experience: 12–18 years of standout professional performance in high-stakes B2B enterprise software/platform sales (SaaS, CPaaS, MarTech, AI, Analytics), with a minimum of 3–5 years leading enterprise sales teams.  West Market Mastery: Extensive, deep-rooted connections with executive decision-makers, business heads, and procurement teams within the BFSI, conglomerates, and enterprise hubs of Mumbai, Pune, and Gujarat.  Elite Execution: Proven background in leading teams to build high-velocity pipelines from scratch, managing complex corporate purchase cycles, and hitting aggressive regional milestones.  Consultative Capability: Superb ability to break down highly technical AI, analytics, and messaging technologies into clear financial and customer retention metrics for C-suite buyers.  Leadership Aptitude: Strong team builder with high EQ and deep analytical capability, possessing a strong commitment to pipeline hygiene, transparent forecasting, and fostering a relentless hunting culture. 5. Why Join This Role  Direct influence over a highly profitable and strategic enterprise territory within Paytm's Pi Commerce ecosystem.  Ownership of a highly differentiated AI product solving core retention and engagement problems for the biggest brands in India.  High visibility within executive leadership circles, complemented by an aggressive performance- driven compensation and reward framework.