Senior Engineer - Software Support

Key Responsibilities: Technical Issue Resolution: Handle and resolve technical issues passed on by L2 support efficiently. Ensure timely and effective action according to ticket priority and severity. Maximize resolution without involving L4/R&D. Adhere to committed SLAs for each reported issue. Follow ticketing SOPs and ensure detailed tickets are generated for R&D with all relevant technical information. Documentation & Knowledge Sharing: Maintain site-specific technical documentation and upd…