Service Desk Analyst

Role Purpose: As a Service Desk Analyst , you will be the first point of contact for B2B users reaching out to the Wipro Service Desk. Your primary responsibility will be to provide effective troubleshooting and resolution of end-user issues, ensuring adherence to service desk objectives and delivering an excellent customer experience. Key Responsibilities: User Support & Issue Resolution Act as the primary contact for user support via calls, portals, emails, and chat. Respond to and resolve qu…