Customer Service & Operations Analyst, Webchat

In this key role, you'll be providing crucial support to customers and colleagues in our contact centres. You'll be responding to and investigating queries, providing support on business processes, policies and procedures, and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. You'll Also Be Coordinating improvements to enhance our efficiency Keeping accurate records of day-to-day operations Maintaining a focus on improving our c…