Customer Support Specialist

Multichannel Customer Interaction: Respond promptly and professionally to customer inquiries, issues, and feedback received via email, live chat, and phone calls. Maintain a positive, empathetic, and professional attitude toward customers at all times. Effectively manage customer expectations and set realistic timelines for resolution. Issue Resolution & Problem Solving: Diagnose and troubleshoot a wide range of customer problems related to products, services, accounts, billing, or technical fu…