Job Details
Customer Support Associate
Paytm
Job Description
Role Overview
We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels.
Key Responsibilities
Handle inbound and outbound customer callsRespond to customer queries via email, chat, and other digital platformsProvide accurate information on products, services, and policiesTroubleshoot issues and escalate when requiredMaintain professionalism and ensure customer satisfactionDocument interactions and follow up as neededCollaborate with internal teams to improve service qualityMeet KPIs and SLA targetsAdhere to company policies and processes
Skills & Qualifications
2–4 years of experience in voice and non-voice customer serviceManage multiple chats/emails/calls simultaneouslyExcellent communication skills in English (written and verbal)Strong problem-solving abilitiesAbility to multitask efficientlyFamiliarity with CRM tools is an advantageComfortable working in a fast-paced environmentWillingness to work rotational shifts (6 days/week)Good interpersonal and teamwork skillsCandidates with hands on experience on AI tools would be preferred.
Office Location
About this opportunity
Paytm is hiring for Customer Support Associate in Mumbai. This is a experienced-level full-time opportunity. Read the tips below to put your best foot forward.
How to prepare for this application
- Research Paytm — visit their website and note what they do, so you can speak about why you want to join.
- Be ready to discuss your hands-on experience with Customer Support, CRM.
- Apply early and tailor your resume to highlight skills matching this Customer Support Associate role.
- Prepare to talk about measurable results and responsibilities from your previous roles.
Application checklist
- An updated resume tailored to this role
- A short cover note on why you fit this position
- Links to your portfolio / LinkedIn / project work (if any)
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Skills & Requirements
Application Links
Job Source & Attribution
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Job Details
Location
Mumbai, Maharashtra
About Paytm
Industry: Financial Services, FinTech
Employees: 9600+
Founded: 2010